DELETE YOUR TEELANDS ACCOUNT
You can delete your Teelands account and the data that goes with it at any time, in the app or by email.
IN THE APP
- Open Teelands and go to Settings. DELETE ACCOUNT is at the bottom while you're signed in.
- Type DELETE to confirm, then tap DELETE MY ACCOUNT. The phone needs a signal: if it can't reach the server, nothing is deleted.
- Your account is deleted straight away and you're signed out on every phone.
- The app then asks about the rounds saved on this phone: KEEP MY ROUNDS, or CLEAR ROUNDS FROM THIS PHONE.
WITHOUT THE APP
Lost your phone, or can't get into the app? Email privacy@teelands.com from the email address you sign in with, and say you want your account deleted. It's deleted by hand, with the same result as doing it in the app, within 30 days and usually much sooner. You'll get a reply when it's done.
If you write from a different address, you'll be asked to confirm from the one you sign in with first, so nobody can delete someone else's account.
WHAT IS DELETED
Straight away, from the Teelands server:
- Your email address and any sign-in codes sent to it
- Your sign-ins on every phone
- Your display name and nickname
- Your problem reports, with any debug log you attached
- Rounds you played on your own, and group rounds nobody else joined: every score, marked shot and guest in them
- Your marked-shot lengths and clubs from every round, including rounds you played with others
- Your place in your parties. A party you led passes to its longest-standing member, and a party left with nobody in it is deleted
WHAT IS KEPT, AND FOR HOW LONG
- Your scores in rounds you played with others. In a round where other players joined, your hole scores (strokes, putts, fairway, bunkers and penalty strokes) and tee stay on their cards so their rounds still add up, under the name "Deleted player". They carry no email address or name, and they last as long as those rounds do.
- An empty account record. Those shared rounds point at your account, so a record of it stays, marked deleted, with no email address, no name and no way to sign in. Signing in again with the same email starts a new, empty account.
- Crash reports. They were never linked to your account (they hold the error, the app version, the phone's system and a random number for the install), so they stay while they help fix the app.
- Backups. The server's database keeps automatic backups for up to 7 days. Deleted data drops out of them within that time and isn't restored from them.
- Your phone. Rounds saved on the phone stay there unless you clear them, or uninstall the app.
Your location was never sent to the server and marked shots never uploaded where they were hit, so there's nothing of either to delete. The privacy policy has the rest.